Reform #7: Put All Government Services Online
Create a unified digital system where citizens can access all government services online 24/7, eliminating corruption and bureaucratic delays.
Government systems don't work together, forcing citizens to submit the same documents multiple times. Many services are still manual, creating delays and opportunities for corruption.
- 1Connect all government computer systems so they can share information
- 2Create national digital standards and cybersecurity center
- 3Build single website (Nepal.gov.np) for all government services
- 4Use national ID cards for all government services
- 5Provide 24/7 AI chatbot to help citizens navigate services
Estonia provides 100% of services online, saving citizens 1,400 years annually
India's digital system eliminated 25 million fake beneficiaries, saving ₹3.5 lakh crore
Digital signatures alone save €2,700 per year for institutions
Months 1-6: Set up digital standards center and expand government portal
Months 7-18: Connect all ministries, train staff, deploy help systems
Months 19-24: Launch full service availability and accountability systems
Change laws to require efficient service delivery with penalties for delays
100% government services available online within 24 months
90% of service requests completed within published timelines
24/7 virtual assistant handles 80% of citizen questions
Complete elimination of duplicate document submissions
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