Reform #17: End Permanent Government Jobs Without Performance
Create accountability systems for government employees through performance management, citizen complaints, and consequences for poor service while maintaining fair process.
Government employees work without fear of consequences, leading to poor service and corruption. Citizens suffer while officials remain comfortable regardless of performance.
- 1Create national citizen complaint portal with case tracking and resolution timelines
- 2Set quarterly performance targets for all frontline government workers
- 3Modernize recruitment to test practical skills, not just multiple choice questions
- 4Allow citizens to sue government officials personally for negligence through fast courts
- 5Protect against false complaints with strong due process and legal representation
New Zealand's civil service transformation improved efficiency while maintaining due process
Singapore's performance-based system ranks among world's most efficient governments
Georgia's reforms increased public satisfaction from 5% to over 70% after 2003
Months 1-3: Launch complaint portal, start performance reviews, test digital skills
Months 4-6: Complete legal framework, set up fast-track courts
Year 1: Full accountability system operation with performance-based actions
80% improvement in citizen satisfaction with government services within 3 years
90% of service requests completed within published timelines
50% reduction in corruption complaints
95% of government employees meet digital literacy standards
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